Q&A

Frequently asked questions

 

 

 

 

The section below contains answers to our most frequently asked questions. You are more than welcome to get in touch with us on tel. +45 72 22 70 75 or email info@humanicvenues.dk if you have any further questions.

 

BEFORE THE DAY:

Booking and reservation? Choosing the right room for an event can be a difficult process. We are very aware of this at Moltkes Palæ, which is why we offer non-binding reservations for up to 14 days.  This gives you peace of mind to think it through without your venue being booked over your head. Remember to enquire about availability and reservations – it doesn’t happen automatically.

What happens after we’ve booked? Once you have booked, we will send an order confirmation and you then have five days to get back to us with any comments. After this, the agreement is binding (remember to always read the fine print) and our accounts department will send an invoice for the first instalment. You will be assigned a project manager who you can contact on an ongoing basis by mail and telephone for questions. Up to the day, we talk about and review the entire program as well as your wishes and needs.

When will we have access to the room? On the day itself – usually two hours before start time. In return, we organise most of it so you don’t have to.

When do we have to let you know final numbers? No later than three weeks before the event. We will ask you for your final numbers and seating plan (based on our recommendations).

Do you cater for special food requirements? Yes, we are completely aware that people have different needs. Therefore, we take into account special menus for vegetarians, vegans, pescatarians, halal, gluten allergy, etc. The list for special requirements should be sent to us no later than three weeks before, together with the final number and seating plan. On the seating plan, please note where guests with special requirements will be sitting. This helps the serving to run more smoothly.

PLEASE NOTE: It may not be possible to cater for special dietary requirements that are submitted later than three weeks before the event.

 

ON THE DAY:

Is there anything we need to do? Yes, but it’s not that much. You can add your personal touch to the room by handling the decorations, consisting of name cards as well as menu cards (if applicable), flowers and vases other than those we offer as standard as well as any other decorations as required. However, if it is relatively straightforward, we can provide table cards and put flowers on the tables to help reduce any mistakes.

Can we book our own DJ or band? You decide who you book as DJ – however, technical assistance with light and sound must always be purchased through us.

When is there access for suppliers (DJ, entertainment, florist, etc.)? Setup/delivery access is available two hours prior to start time. Everything must be removed immediately after the end of the event.

Can background music be played in the room during dinner? All premises are equipped with an in-house sound system, which can play background music (but it is not suitable for loud party music).

Is there a projector/screen on the premises? All venues and rooms can be equipped with a projector/screen for an additional charge. At Moltkes Palæ, the systems are advanced and require technical assistance – prices are available on request.

Can we leave our belongings until the next day? Unfortunately not. For security reasons you must take all belongings when the event ends. PLEASE NOTE: Moltkes Palæ cannot be held liable for any forgotten items.

Can we party on until the sun comes up? Yes, you can – but no later than 5.00 am.

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